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Privacy Policy for MindPlus App

Effective Date: November 1, 2025

This Privacy Policy describes how MindPlus Asia ("we," "us," or "our") collects, uses, and protects information in connection with the MindPlus mobile application ("App") available on Google Play Store and Apple App Store.

1. Information We Collect​

1.1 Information You Provide​

  • Account Information: When you create an account, we collect your email address, name, and role (user or counselor) to enable login and access appropriate features.
  • User Interactions: We save data based on your interactions with the App, such as preferences, session logs, and usage patterns to improve your experience.

1.2 Information Collected Automatically​

  • Device Information: We may collect device identifiers, operating system version, and app version for troubleshooting and compatibility.
  • Usage Data: Anonymous usage statistics to understand how the App is used, helping us improve functionality.

1.3 Server Data​

  • The App displays information retrieved from our servers. We do not collect or store personal data beyond what is necessary for app functionality. All data transmission is encrypted.

2. How We Use Your Information​

We use the collected information solely to:

  • Provide and maintain the App's core functionality
  • Enable secure login for users and counselors
  • Save and sync user interaction data across devices
  • Improve app performance and user experience
  • Respond to support requests
  • Ensure compliance with legal obligations

We do not use your information for marketing purposes or share it with third parties except as described below.

3. Information Sharing and Disclosure​

We do not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:

  • Service Providers: With trusted third-party service providers who assist in app operations (e.g., cloud hosting), bound by confidentiality agreements.
  • Legal Requirements: When required by law, court order, or to protect our rights and safety.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.

4. Data Security​

We implement industry-standard security measures to protect your information:

  • Data encryption in transit and at rest
  • Secure server infrastructure
  • Regular security audits
  • Access controls limiting data access to authorized personnel only

Despite these measures, no method of transmission over the internet is 100% secure.

5. Data Retention​

We retain your information only as long as necessary for the purposes outlined in this policy or as required by law. User interaction data is retained based on your account activity and can be deleted upon request.

6. Your Rights and Choices​

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data
  • Correction: Update or correct your information
  • Deletion: Request deletion of your data
  • Portability: Request transfer of your data
  • Opt-out: Withdraw consent where applicable

To exercise these rights, contact us at mindplus88@outlook.com.

7. Children's Privacy​

The App is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete it immediately.

8. International Data Transfers​

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

9. Third-Party Services​

The App may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their policies separately.

10. Changes to This Privacy Policy​

We may update this Privacy Policy from time to time. We will notify you of significant changes via the App or email. Continued use of the App constitutes acceptance of the updated policy.

11. Contact Us​

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: mindplus88@outlook.com
App Support: Available through the App's settings menu

By using the MindPlus App, you acknowledge that you have read and understood this Privacy Policy.